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"A service such as Axzona provides the digital equivalent of Trafficmaster. Are visitors to your site held up by roadwork´s or heavy traffic?
Our website, www.thorntons.co.uk, is so seasonal that understanding why hard won visitors cannot access our site is becoming more critical. Axzona has allowed us to improve our understanding of how the different nodes of the Internet can affect our customers experience.
Proving a true return on our website investment is always difficult, offering a 24/7 service is critical, constant monitoring should allow us to extend our reach and improve our ROI."
David McQueen-Johnston,
e-commerce Manager,
Thorntons plc.
www.thorntons.co.uk
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"The GTC prides itself in providing a professional service to over 70,000 teachers and education professionals in the conventional world so we must strive to offer the same via the web. The net-ecg service provides us with the means to efficiently manage the risk that our site is offline and to react immediately to alerts that tell us our visitors may not be able to access web pages. The benchmarking, diagnostic and graphing features of net-ecg also provide us with a wealth of information about the quality of our infrastructure (and those who provide it) enabling the Council to make informed decisions about future Internet developments and investment. We aim to spend our budgets wisely!
In the near future, our on-line services will become much more critical and be more susceptible to a variety of risks that we must protect against. I am confident that, by using this service, we will be well-placed to manage such online risks and to reassure our visitors that we will deliver our services as professionally online as we do offline."
Matthew MacIver MA (Hons) MEd FRSA
Chief Executive/Registrar
www.gtcs.org.uk
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"My website is my company's bread and butter so, naturally, I was concerned at the thought of it failing or not being available for my customers. I was introduced to the net-ecg service and, with nothing to lose, decided to give it a trial. The monitoring of my site to alert me to any problems proved to be only one benefit of it.
The information it provided over time made me realise that my hosting service couldn't cope with the level of demand placed on my site. In fact, when I combined the hit statistics on my site with the unbiased information from net-ecg, I was able to conclude and justify that we needed to improve our connectivity and hosting. And fast! This, I've now done and we're coping with more visitors at all times of the day as a result.
More opportunities for my e-business to do the business."
Michael Jackson
www.wildday.com
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"Being an online pet supplies and information business, we rely on technology to be operational 24 hours a day, every day. We already used a monitoring service but Axzona claimed they could offer me a better simulation of my customer's online experience and set up a free evaluation to prove it. I was impressed!
They continuously monitor my site from multiple points around the UK making their service truly reliable and trustworthy. I get no spurious error alerts as their verification process prevents localised errors from generating emails or text messages. They also demonstrated continuous monitoring of my ´customer login´ facility and ´Add Product X to Basket´ process, which ensures my customers can actually interact with the site to buy products and detects any problems with our database-to-web function.
Finally, their service charts the download performance of our website versus another UK pet website on the same graph. This helps me to see not only if the site is up or down but also if it is slow to respond or slower than other competitor sites! Such information helps us to gauge the effect of improvements to the site or our infrastructure against competitor benchmarks.
Axzona proved their claims to me and the information delivered by their net-ecg service represents good value for money for our online business"
Jim McFarlance, Partner, PetPlanet
www.petplanet.co.uk
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